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Dear Esteem customers!

     Truong Hai Automobile Joint Stock Company ("the Company") would like to express our sincere thanks to customers who have trusted and used our products (cars, components, spare parts ...) provided.

     The company is committed to e-commerce activities in accordance with the provisions of law, as provided for in these policies.
 
     To ensure the benefits of our own, before setting up the transaction with the Company, please carefully read the provisions of this policy to understand and understand the way of trading of the Company.

     This policy applies when Customer has a relationship with the Company, and at any time Customer uses products or services provided by the Company, ie Customer agrees to the terms that The Company provides in this Policy (including additions, modifications from time to time).

     Depending on the situation, actual demand, the Company may adjust this Policy without notice or consent of the Customer. By updating this policy, the Company will revise the "last updated" time at the end of the Policy, so before using the products or services of the Company, customers should regularly check Check back for Policy Information for the latest updates. In the event Company updates the Policy and Customer's use of the Service after the Policy has been updated, it means that Customer agrees and is bound by the new terms (s) identified in the Agreement. Update policy.
 
I. PROCEDURE OF BUYING

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     1. Consulting: When customers come to the showrooms of the Company or contact by phone or send requests for support through the company's website, customers will be consulted directly by the sales staff of the Company. Introducing the brand, the type of car, the vehicle best suited to the needs and conditions of customers.

     2. Order: When customers have selected the right type of car, customers will place orders with the Company by contacting directly at any showroom of the Company under the guidance of employees. Sales Consultancy of the Company.

     3. Signing the contract: After the customer orders in accordance with sub-section 2 above, the sales staff of the Company will contact and invite customers to showroom to sign the contract. .
 
     4. Payment: After the contract is signed, the customer will make payment to the Company by cash or bank transfer according to terms and conditions agreed between the Company and the Customer. in the contract.

     5. Car transfer: after the payment to the Company according to the contract and within the time agreed upon in the contract, the Company will carry out the procedure of handing over the car to the customer in accordance with the policy. delivery referred to in Section 2 below.
 
II. POLICY - RECEIVED
 
     1. Scope of regulation: This policy provides the basic contents of the procedures for delivery and delivery of vehicles between the Company and its customers.

     2. Subjects of application: Company and customer purchasing vehicle of the Company (customer has completed the payment mentioned in sub-item 4, Section I above).

     3. Place of delivery: The company will hand over the vehicle to customers at the company's head office unless otherwise stipulated in the contract. Customers will receive the car directly at the company's Forwarding Department under the guidance of Sales Consultant.
 
     4. Delivery and receipt process

     • General principle: The company will only deliver the vehicle to the person who entered into the contract with the Company, or the person authorized by the person. The delivery of the vehicle to the legitimate authorized person arising legal effect such as the delivery of the car to the contractor himself. Where the authorized person at the time of delivery does not produce a document proving his or her authorized status, the company has the right to refuse to deliver the vehicle and notify the contractor of the delivery of the vehicle. success. In all cases, the company will hand over the vehicle to the customer at the place mentioned in the contract.

     • Prior to the delivery of the vehicle, the Company's Sales Consultant will contact the Customer first to confirm the time and place of delivery of the vehicle and instruct the customer to prepare some necessary documents. pick up the car. The costs incurred related to the delivery of vehicles outside the showroom will be determined in accordance with the specific provisions in the contract between the Company and the Customer.
 
     • At the time of hand-picking, please check carefully the type, quantity, condition of the car, accessories and / or other promotional items (if any). show the suitability between the actual delivery and the agreement of the parties in the contract.

     • The Sales Consultant, when completing the handover procedure, will prepare a "Check and Acceptance Handbook" ("Minutes") showing the condition of the delivery vehicle and accessories (if any). have). Please check the contents of the minutes are recorded according to the actual delivery. Minutes will be prepared